"No plan of operations extends with any certainty beyond the first contact with the main hostile force"
Helmuth von Moltke the Elder
Experience
Advanced Technical Support Specialist
Cornerstone On Demand
September 2021 - November 2024
My team is responsible for Tier ii client configuration issues. We evaluate issues that can not easily be resolved by our front-line techs. These issues tend to require a more in-depth understanding of the software and the ability to interpret errors presented to the client.
Technical Support Engineer
FIS Global
December 2017 - December 2020
When you need a tech who can get up to speed on your technology quickly, you look for someone with experience in back end technologies.
The business unit I worked in evaluates trade traffic for investment firms, primarily seeking to identify legal or company policy non-compliance. The bulk of our responsibility was evaluating failed load processes, tracking our progress in Team Support, and resolving issues with the data stored in MS SQL Server.
My Primary role was as a technical contact evaluating and addressing issues in processing data. The role entailed interpreting business logic in back-end code and job queues, and administrating windows server and database systems.
- MS Windows administration
- MS SQL server administration
- MS office suite
- Visual Studio Code
- GIT
- XML
- C#
- javascript
- SQL
- Powershell
- Remote desktop client
Software Engineer
BROWZ
March 2017 - October 2017
They are a management software that allows a company to track the certifications and qualifications of their supply chain and contractor resources.
As the new person I assumed the Triage Management role to allow those with more experience with the system the freedom to work on directives related to pending legislation.
- Team foundation server
- MS SQL Server administration
- MS Office Suite
- Visual Studio
- SQL Server Management Studio
- SAAS
- C#
- JavaScript
- HTML
- SQL
Previous Employment
Dealersocket -- March 2017 - October 2017
Associate Software Engineer
Dealersocket
March 2017 - October 2017
A .NET SAAS automotive dealership CRM. I worked on a SCRUM team filling the role of QA, software engineer, and SCRUM Master. Our primary responsibility was to reproduce and address issues reported by the client.
- Quality assurance
- SCRUM Master
- SAAS
- GIT
- Visual Studio
- SQL Server Management Studio
- Unit Testing
- C#
- Visual Basic
- JavaScript
- HTML
- SQL
Military Veteran
United State`s Navy
August 2003 - July 2007
I joined the US Navy the summer after I graduated form High School. I joined the submarine program immediately after and attended training as an Electronics Technician which included training on maintaining navigation systems.
Education
Ogden-Weber Technology College
Computer Programming
November 2012 - December 2013
The courses at the OWATC provided the rudimentary training in web design and .NET technologies.
- C++
- Visual Basic
- C#
- HTML
- JavaScript
- CSS
- CompTIA A+ certification
- Photoshop
Weber State University
Associates in General Studies
October 2010 - May 2012
Working toward my Associate's degree, I explored a broad assortment of opportunities, including Anthropology, Media writing, The History of Rock and Roll, Statistics, and Accounting.
- Statistics
- Accounting
- Economic History of America
- Media Writing
- History of Rock and Roll
Portfolio
Please feel free to visit my online portfolio